IT Solutions

• Our highly skilled team provides on-site support at our client’s premises. Our team is able to setup remote support to all PC’s so that small problems can be solved at a faster rate. A remote support session is billed at R250 per session. We support the following technologies: All versions of Microsoft Windows (servers and workstations) and Linux

• We specialise in the building of a linux based business solution. This is an All-in-one server which consists of a Firewall, Email server, Internet server with internet usage monitoring, Instant messaging server with chat logging for businesses who want an internal “google talk”, On-site and off-site backups, file server, authenticated SMTP (email from anywhere in the world using this server), Fax to email and many more features customised for business needs

• Another solution we offer is our VOIP system (Voice over IP). This system is based on linux and makes use of the internet to call. This saves costs tremendously. If a business has more than one branch, we setup a VOIP server at each branch enabling free inter-branch calls over the internet. The VOIP server acts as a PABX creating extensions for every user.

• Security is one of the most important variables in the success of a business. We offer installations on CCTV cameras specific to your business needs

• Digital signage is becoming more and more popular amongst businesses. We offer installation of all the digital signage monitors as well as central point of control for all monitors
• Provide Website & Domain Hosting
• We offer domain and Hosting services via our reliable partner.

• We offer ADSL accounts varying from 1GB to uncapped. This is customisable for the businesses needs

SLA Agreements

We are serious about our quality of service. For this we have created 2 kinds of SLA's

Level 1:

• SLA level one offers “remote only” support for all PC’s and/or Servers.The package is as follows:
• Businesses will be charged a Flat fee per PC per month based on Level 1 pricing
• This fee will allow you access to our Help Desk during office hours
• This fee covers all software problems which can be resolved remotely by connecting over a secure internet channel to the PC and taking control of the mouse and keyboard
• If the problem cannot be resolved remotely, our helpdesk will dispatch a technician within 24 hours of your call at a discounted rate of 50% of the normal labour rate.

• SLA level two offers on-site and remote support for all PC’s and/or Servers. The package is as follows:
• Businesses will be charged a flat fee per PC per month based on level 2 pricing
• This fee will allow you access to our help desk via office hours as well as afterhours support until 9pm
• Help Desk will attempt to solve the problem remotely first by connecting to the PC over a secure internet channel
• If they are unsuccessful, a technician will be dispatched at no extra cost. All travel and labour is covered under this agreement
• This fee does NOT cover additions to your network or PC’s and/or Servers
• If additions are required, a 50% discount applies on labour rates